Refund policy

30 days, any state

You have 30 days from the day your order arrives to return it for a refund. Open bottle, half-used bottle, untouched bottle — it doesn't matter.

If it isn't for you, we'd rather you tell us and get your money back than feel stuck with it.

What we can take back

• Any moody product purchased directly from youremoody.com.
• If you bought through a retailer, please return through them — they have the order details we don't.

How to send it back

Email hey@youremoody.com with your order number and a sentence about what isn't working. You don't have to write a dissertation — "didn't work for my skin" is enough.

We'll send you a prepaid return label. Pop the bottle in any padded mailer and drop it at USPS.

When the money shows up

Once your return is in the mail, we issue the refund to your original payment method within 2 business days. We'll email you when it's sent.

Your bank or card issuer can take 5–10 business days to surface it on your statement. That part isn't us — but write us if it's been longer than that and we'll dig in.

We don't really do exchanges

We're a one-product brand right now — one bottle, one size. So there isn't anything to exchange to.

If your bottle arrived defective or you got the wrong thing, that's not an exchange — see "Damaged or wrong items" below.

Damaged or wrong items — both are on us

If your serum arrived damaged or you got something you didn't order, email hey@youremoody.com with a photo and your order number.

We replace it. You don't have to return the damaged one — keep it, recycle the bottle, or hand it to a friend.

International

We only ship within the U.S. at launch, so the U.S. return policy applies to every order. International expansion is on our list — and when we get there, the same generous policy comes with us.

Final sale

Anything explicitly marked "final sale" at checkout is final sale. We'll be very clear if anything is — we don't bury that in fine print.